Testimonials & Policy

Policy

Cancelations and No-Show

We ask that you notify us before 24 hours of your appointment to cancel or reschedule for group appointment and within 24 hours of your appointment to cancel or reschedule for individual appointment.  Failure to do so may result in a loss of any deposits made toward services.  If you do not notify us or we are unable to reach you, and you do not show for your appointment, any deposit made toward services will be lost.  We only require deposits for groups of 3 or more people.

Lateness

We reserve the right to cancel appointments for guests arriving 10 minutes or more late.  Should you not arrive on time for your appointment, we will do our best to accommodate you; however, if services cannot be completed in the remaining time frame, we will attempt to reschedule in a timely manner.  Should you arrive late but within the allotted time of your appointment, and we need to completely reschedule due to an inadequate amount of time remaining, deposits made may be applied to your next visit.

Satisfaction Guarantee

Please note that services rendered are nonrefundable.  If you are not satisfied, we ask that you contact us and return to the salon within 5 days of the initial service so that management can visually inspect the work performed.  At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the technician who performed the service, at no additional cost to you.  We will fix your lifted, chipped, cracked or broken nails within 7 days of the initial service.  Customers are responsible for the choice of colors and cannot change colors or designs.

Right to Refuse Service

The safety of our staffs and our clients is our top priority.  As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, contagious cough or a fever), or rude/obnoxious behaviors.  Thank you for your understanding.

Thank you for supporting our salon. We really appreciate your business.  We truly hope we can see you again in order for us to have more chances to provide you the best service!